Terms and Conditions & Privacy Policy

Age Restriction

Before we get started, let’s get this out of the way first — this site is for Canadian buyers only. 

To access this site from Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, and Saskatchewan, you must be 18 years old or older. To access from British Columbia, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Nunavut, and Yukon, you must be 19 years old or older. 

By continuing on our website, you assert that you meet the above-listed age requirements and that you’ll provide proof of age via a photo of your valid government ID upon request. 

Terms of Service

Crystal Cloud 9 sells age-restricted products to legal buyers who reside in Canada. 

By continuing on our website, you’ve entered into an implicit agreement that you agree to the legal terms and conditions set forth. These terms apply to anyone visiting this site, even if you are just browsing. 

You bear sole legal responsibility for complying with all applicable laws related to our products’ purchase and should exit the site if you’re unable to do so. If that sounds good, let’s continue!

All Sales of Final

Some types of businesses sell products you can return if unsatisfied. In the cannabis business, we don’t. 

We promise to deliver the best quality we can find, but due to the nature of cannabis sales, we can’t take returns or issue refunds if you are dissatisfied with a product (with the exception of certain non-cannabis merchandise items).  

All cannabis and mushrooms sales are final, but in some instances, we can offer in-store credit points/discounts that can be applied to future orders. Please see our FAQ page for details and let us know if you have any questions before buying! We’re happy to help! 

Billing and Shipping Addresses

When making a purchase, you must either use the billing address defaulted to the shipping destination or enter a valid shipping address if different from the billing address. 

We do not ship outside of Canada. 

You must confirm that you’ve double-checked all addresses and entered the correct shipping address into the shipping field. Crystal Cloud 9 is not responsible for shipping errors due to an incorrect address provided to us. 

Signature on Delivery

All orders over $250 automatically require a Signature on Delivery to ensure their safe arrival. 

If you opt-out of this service (by using our notes section), your shipment will not be covered or protected from theft or loss, and Crystal Cloud 9 cannot be held liable. 

We highly encourage our customers to shop smart and use the Signature on Delivery service feature so that your package won’t be left at your address without someone to accept and secure it. 

Updates to Product Information

We strive to ensure our website is continually up-to-date with the most accurate product information. As with any online merchant, we may feature an outdated piece of data or make a typo. 

For this reason, we can’t guarantee every listing is 100% complete or current 24/7, though that is our goal, and we welcome any inputs and comments from customers that help us improve! 

Crystal Cloud 9 reserves the right to update or correct information on our site at any time. We don’t notify customers when such minor changes occur. 

Privacy Policy and Personal Information 

As with any website, information about visitors is automatically captured. Let’s review the who, what, when, why, and how about that!

We’ll start with cookies because everyone loves a good cookie. Websites like ours use web browser cookies to improve your online experience. Shoppers can accept or refuse cookies, but not having them can impact how some parts of our site function with that browser. 

Please read this article to learn more about what cookies are and how they work. 

How We Use Data

We may use non-personal identification data for analytical research related to our platform’s technical aspects and how it interfaces with browsers. In other words, we use cookies to make our site better for you, not to track any personal information about you. 

Anonymous Visitors

Sometimes users visit sites anonymously using various tools or Google Chrome’s Incognito mode. No matter how a person visits, they’re still obligated to meet our age restriction rules and agree to the terms you’re reading now. 

Personal Information

When users want to buy from us, they’ll need to enter certain personal identification information voluntarily, just as they would with any online shopping experience. We can’t sell to people if we don’t know their names, email addresses, payment information, and addresses to mail their items. That info is captured during your order’s placement, and we use your email to send order status updates and reply to questions. 

We also capture email addresses when customers want to sign up for updates and news from us, or so you can leave comments and reviews. Customer information is saved on our secure private server with highly-restricted access. 

No third party data disclosure

We never sell or trade customer data to third parties for any reason. 

How Long We Keep Customer Data

We keep customer data for as long as you’re a customer! We also keep information such as email addresses after customers sign up for our newsletter or if they leave comments on our site. It’s easy to unsubscribe at any time, and if you ever leave a comment that you later want to be scrubbed, feel free to contact us! 

Information Security

Crystal Cloud 9 takes data privacy seriously. We use Information Security best practices to provide all reasonable safeguards against unauthorized access or disclosure of any customer data. All purchasing transactions happen via encrypted SSL secure communication channels. 

Policy Changes

We reserve the right to make changes to our policies at any time and without prior notice. We send email updates to our subscribers, letting them know about changes, and encourage everyone to sign up for these updates! 

It’s the users’ responsibility to review and agree with our privacy policy before registering with our site and to check for currency from time to time. Feel free to ask us any questions! 


We do not cover lost or undelivered packages due to:

  • The customer provided the wrong shipping address. *Please always double-check your shipping address at checkout. If you need to make a change, e-mail us before you make your payment.
  • Rejection upon delivery
  • Theft after a package is delivered
  • Seizure at the postal facility
  • Mistakes by the postal office

Buying from third-party sites

Crystal Cloud 9 may occasionally feature products or services from third-parties that have their own terms and policies. We’re not responsible for those, but we do strive to only do business with the best merchants. If you ever experience an issue through a transaction with a third-party linked off our site, please tell us immediately! 

Acceptance of Terms and Conditions & Privacy Policy

Thanks for reading Crystal Cloud 9’s Terms of Use and Privacy Policy! 

By using the site, you agree to the legal terms and conditions listed above, which apply to everyone using the site, including browsers. If anything is unclear, or if you disagree with anything listed above, please exit the site and feel free to reach out to us with any questions or concerns at [email protected].

Happy shopping!